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MyACCESS: Same Name, New Portal

Welcome to the Modernized MyACCESS System

Introducing the new MyACCESS, the modernized version of the old ACCESS system. MyACCESS aims to enhance the needs of Floridians accessing SNAP (food assistance), TANF (cash assistance), and Medicaid (healthcare coverage assistance). This change reflects our commitment to providing a user-friendly platform that focuses on the government assistance that individuals in need rely on to support their families and ultimately achieve self-sufficiency.

Key Areas of Modernization

Under the new MyACCESS platform, the Department has made substantial advancements to ensure a seamless, efficient, and personalized experience for Floridians. Some key areas of modernization include:

A Comprehensive Platform: MyACCESS offers a unified platform that simplifies the management of government assistance programs. It provides a seamless and integrated approach, empowering individuals and families on their journey towards self-sufficiency.

Enhanced Usability: We have prioritized user-friendliness throughout the MyACCESS government assistance platform. The redesigned interface and intuitive features allow individuals to apply for and manage their government assistance more efficiently, saving time and effort.

Mobile Responsiveness: MyACCESS has been optimized to deliver an exceptional experience across various devices, including mobile phones, tablets, and PCs. This flexibility ensures that our users can access their government assistance conveniently from anywhere, at any time.

Streamlined Document Upload: MyACCESS streamlines the document upload process, allowing users to easily submit required documentation during the application or renewal phase. This enhancement minimizes delays and ensures faster eligibility determinations.

Enhanced Security and Compliance: We have implemented state-of-the-art security measures to safeguard users’ sensitive information. MyACCESS complies with the highest standards set by federal partners, ensuring privacy and data protection.

Implementation Plan

MyACCESS is being rolled out as part of the phased implementation of the ACCESS System Modernization. In Year 1, we are establishing cloud environments and replacing the user Self-Service Portal to lay the foundation for a comprehensive and efficient system. Our dedicated team is working diligently to ensure a successful launch of the new MyACCESS on December 5, 2023.
The transition to this modernized platform represents our commitment to delivering an enhanced user experience and improved access to government assistance.

For more information and updates on the ACCESS System Modernization, please continue to visit our website.

MyACCESS Instructional Videos

Explore a variety of informative videos available through the Department’s YouTube Channel The channel features a range of tutorials, covering topics such as how to apply for government assistance, how to link a case, how to create an account, how to report a change, and more.

MyACCESS Frequently Asked Questions

    1. Why transition to a new government assistance portal?

    The new portal will improve the experience for users, increase program efficiencies, and deliver eligible government assistance more promptly.

    2. When is the change happening?

    December 5, 2023.

    3. I am currently receiving government assistance from the Department of Children and Families. Will those change because of the new MyACCESS portal?

    No, your government assistance will stay the same.

    4. Will I need to learn a new system with MyACCESS?

    The new portal is designed with user-friendliness in mind, aiming to make the transition as smooth as possible.

    5. I already have an account set up through MyACCESS, will I need to create a new account?

    Yes, you will need to create an account for the new system, but you will be able to link your current government assistance cases once you create your new account.

    6. Can I access MyACCESS on my mobile phone or tablet?

    The new portal is fully mobile responsive, allowing you to access and manage your government assistance conveniently from your mobile phone or tablet.

    7. How will MyACCESS protect my personal information?

    We understand the importance of safeguarding your personal information. The new portal incorporates state-of-the-art security measures and follows the highest standards set by federal partners. We have implemented advanced security protocols and encryption to ensure that your personal information remains safe and protected.

    8. Will MyACCESS provide faster access to government assistance?

    Yes! MyACCESS is designed to streamline processes and enhance efficiency.

    9. Can I use my previous MyACCESS account username to log into the new MyACCESS?

    Individuals will need to create a new account within the new system. Current accounts with MyACCESS cannot be converted.

    10. What is two-step verification (or multi-factor authentication)?

    Two-step verification is a security method that requires users to provide multiple forms of identification, such as a password and a unique code sent to their preferred contact method. This enhances security beyond just using a password. Users will need to setup two-factor authentication. This two-factor (MFA) authentication does not exist in the current MyACCESS system.

    11. Is multi-factor authentication required?

    Yes, users will need to setup two-factor authentication. This two-factor (MFA) authentication does not exist in the current MyACCESS system.

    12. How many sign-in attempts can be made before the account locks?

    To meet federal security requirements, if an individual enters their password incorrectly after three tries, the system will lock them out for 30 minutes.

    13. Is creating an account the same thing as applying for government assistance?

    No, it is not the same. Users must create an account to submit an application for government assistance.

    14. Can a mobile phone be used to take pictures and upload documents?

    Yes, a mobile phone can be used to take pictures and upload documents.

    15. If I accidently upload the incorrect document, can it be deleted?

    Once uploaded, the document is transmitted to the worker portal for processing. For further support, users should contact the Helpline (850) 300-4323

    16. I do not have an email address, how do I create one?

        a.  Find an email service provider. Select a reputable email service provider that suits your needs. For signing into accounts, it's best to choose a widely recognized and reliable provider.
         b.  Access the email service provider's website: Open a web browser and go to the website of your chosen email service provider.
         c.   Look for a prominent button or link on the email service provider's website that says "Sign Up," "Create Account," or something similar. Then, click on it to begin the registration process.
         d.  Choose an email address username. Chose a username that is unique and easy for you to remember.
         e.  Set a strong password.
         f.  Verify your account.

    Now you are ready to create your MyACCESS account.

    17. I bookmarked the website for MyACCESS. What happens if I go there by mistake?

    The ACCESS website will automatically redirect to the new MyACCESS site.