Report Stolen SNAP Benefits
If your Supplemental Nutrition Assistance Program (SNAP) benefits were stolen, you can take action to determine if you are eligible for reimbursement. Individuals who believe their benefits were stolen on or after October 1, 2022, will need to file a claim with the Department. To file a claim, download the claim form below or request one by emailing EBTFraud@myflfamilies.com. You have the option to submit the completed form by fax, email, or mail. Instructions for submission, including fax numbers and mailing addresses, can be found directly on the claim form linked below.
Please note that only SNAP benefits stolen on or after October 1, 2022, are eligible for reimbursement. If your SNAP benefit case is closed but the benefits were stolen when your case was open, you may still be eligible for reimbursement.
The Department will review your claim within 10 business days of receipt. If your claim is approved, the stolen benefits will be reimbursed, either the exact amount stolen or the equivalent of two months of SNAP benefits before the theft, whichever is less. Once your claim is validated, the benefits will be available for use on your Electronic Benefit Transfer card the following day.
If you believe your benefits were stolen on or after October 1, 2022,
Report stolen SNAP benefits to: @email
OR
Fill out and sign this form
Stolen SNAP Benefits FAQ
I had my SNAP benefits stolen before October 1, 2022, am I still eligible for reimbursement?
No, only SNAP benefits stolen on or after October 1, 2022, are eligible for reimbursement.
My SNAP case is closed now. Am I still eligible for reimbursement if my benefits were stolen when my case was open?
How many times can I be reimbursed for stolen SNAP benefits?
How long will it take to review my claim once I submit a claim form?
The Department has 10 business days from receipt of the claim form to validate the claim.
How will I know if my claim has been approved or denied?
The Department will issue a “Notice of Stolen SNAP Benefits” by mail to your mailing address on file which will state the status of the claim.
If my claim is approved, when will I receive my SNAP benefits back on my EBT card?
The claim will be evaluated by the 10th business day after the form is submitted. If the claim is approved, benefits will be available for use the following day after the claim is validated.
When will I receive my new EBT card?
Upon receipt of the signed claim form, a new EBT card will be issued and should arrive within 7-10 days.
I have not updated my address with the Department and believe my new EBT card will be sent to the incorrect address.
I believe that I was reimbursed the incorrect amount of SNAP benefits.
For additional information on the appeal process, please visit: https://www.myflfamilies.com/about/additional-services-offices/office-inspector-general/appeal-hearings
I think my claim was incorrectly denied.
If you disagree with the decision , you have the right to request a hearing. You can request a hearing by writing, calling the call center, or coming into a storefront within 90 calendar days from the date of the decision notice. For additional information on the appeal process, please visit: https://www.myflfamilies.com/about/additional-services-offices/office-inspector-general/appeal-hearings
What is a security code and why should I have one? Is it similar to a CVV?
The security code is different than a CVV or your PIN number, this is an added layer of protection for your account. If you call the EBT call center, you will need your security code to change your PIN or to speak to a call center agent. The security code is specific to you and should be hard to guess – make it something unique ONLY YOU will know.
Can I use the same PIN with my new EBT card?
It is not recommended to use the same PIN or any common PIN such as 1234 or 2222. We also discourage the use of a PIN that is related to the client’s birthday, SSN, or other identifying information that can be easily accessed by someone other than the client.
Who can I contact with questions about my stolen benefits?
You can email @email with questions or concerns about stolen benefits or the stolen benefits process.
I had P-EBT benefits stolen. Am I still eligible for reimbursement?
I had D-SNAP benefits stolen. Am I still eligible for reimbursement?
Yes, if the D-SNAP benefits were stolen on or after October 1, 2022, submit a claim form for validation.