NEFSH will be a recognized leader in providing comprehensive treatment and rehabilitation programs to Florida’s persons with severe, persistent mental illness. Services will be provided based on individual needs and preferences in an environment that fosters recovery and maximizes opportunities for timely return to the community. The people we serve and staff will be empowered to reach their maximum potential and will be satisfied with their living, treatment, and working environments, respectively.
All people have intrinsic value. They merit dignity, courtesy and respect. We help people we serve overcome challenges by building hope, self-respect, self-sufficiency, and by developing the skills and resources needed to serve them.
We are partners with families and communities to help our individuals be safe, stable and self-sufficient. In our communities, we work to solve problems and create opportunities to deliver services more efficiently and effectively.
We provide services that are customer driven, community integrated, cost effective, and outcome oriented. We are committed to delivering quality services, producing positive results and achieving customer satisfaction. We support quality improvement and professional growth.
We are accountable to the people of Florida. The public has a right to be informed of our successes, our failures, and to examine our decisions and actions. We freely admit our mistakes and use them as opportunities for improvement.
Our most valuable asset is dedicated, well-trained staff, working together to meet any challenge. We work as a team to coordinate and integrate services for the people we serve. We respect differences of opinion and recognize that the best ideas result from open and honest communication.
We are fair, open, transparent and honest in our daily work. We do not allow our personal biases to influence our professional judgement.