VISION
NEFSH will be a recognized leader in providing comprehensive treatment and rehabilitation programs
to Florida’s persons
with severe, persistent mental illness. Services will be provided based on individual needs and
preferences in an
environment that fosters recovery and maximizes opportunities for timely return to the community.
The people we serve
and staff will be empowered to reach their maximum potential and will be satisfied with their
living, treatment, and
working environments, respectively.
MISSION
NEFSH will be a recognized leader in providing comprehensive treatment and rehabilitation programs
to Florida’s persons
with severe, persistent mental illness. Services will be provided based on individual needs and
preferences in an
environment that fosters recovery and maximizes opportunities for timely return to the community.
The people we serve
and staff will be empowered to reach their maximum potential and will be satisfied with their
living, treatment, and
working environments, respectively.
VALUES
PEOPLE
All people have intrinsic value. They merit dignity, courtesy and respect. We help people we serve
overcome challenges
by building hope, self-respect, self-sufficiency, and by developing the skills and resources needed
to serve them.
PARTNERSHIP
We are partners with families and communities to help our individuals be safe, stable
and self-sufficient. In our communities, we work to solve problems and create
opportunities to deliver services more efficiently and effectively.
QUALITY
We provide services that are customer driven, community integrated, cost effective, and outcome
oriented. We are committed to delivering quality services, producing positive results and achieving
customer satisfaction. We support quality improvement and professional growth.
ACCOUNTABILITY
We are accountable to the people of Florida. The public has a right to be informed of our
successes, our failures, and to examine our decisions and actions. We freely admit our mistakes and
use them as opportunities
for improvement.
TEAMWORK
Our most valuable asset is dedicated, well-trained staff, working together to meet any challenge.
We work as a team to coordinate and integrate services for the people we serve. We respect
differences of opinion and recognize that the best ideas result from open and honest communication.
INTEGRITY
We are fair, open, transparent and honest in our daily work. We do not allow our personal biases to
influence our professional judgement.
