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The Electronic Benefits Transfer Card

Using your Card

  • You can use your EBT card at locations that display the QUEST logo quest logo and supported remarks such as “EBT Accepted Here”
  • Sales tax cannot be charged on items bought with SNAP benefits.
  • Cash benefits can be withdrawn at ATM’s displaying the Quest Logo quest logo
  • Cash Benefits can be withdrawn from ATM’s at Bank of America, Chase, Presto, and Wells Fargo with no ATM fees
  • Items can be purchased with cash and cash back with a purchase is allowed where available.
  • Cash benefits cannot be used outside of the State of Florida for more than 30 days
  • Food Assistance can be used in all 50 states

EBT Card Issuance

  • First time benefit recipients will be mailed an EBT card with instructions on use. 
  • If you received benefits in the past 25 months and still have your EBT card, you can still use that card.
  • If you are reapplying for benefits and no longer have your EBT card or your card has expired, please contact EBT customer service at 1-888-356-3281 for a replacement.  You may call EBT Customer Service at any time.  Another EBT card is not automatically mailed to you when your case is approved.
  • Your EBT Card will arrive in 5 – 7 business days
  • If your card has been cancelled or has expired it cannot be used and will need to be replaced.