Electronic Benefits Transfer (EBT)
Words to Know
- Card Issuance
- Your Balance
- About Your PIN
- How To Use
- Care of Your Card
- EBT Account Website
- EBT Customer Service
- Important Information
- Adjustments to Your EBT Account
- Trafficking in Benefits is ILLEGAL!
- Retailer Questions
- Card Expiration
- Helpful Numbers
- Report Restricted Locations
Accepting EBT Cards
POS (point-of-sale) Machine
POS machines located in retail and grocery stores allow you to buy food with your food assistance benefits, and food or non-food items with your cash benefits. Some retailers may also allow you to get cash at a POS machine.
ATM (automated teller machine)
An ATM is a cash machine found at banks, stores and other places that allows you to get your cash benefits.
PIN (personal identification number)
A PIN is a four-number secret code that must be used when you use your EBT card to make sure no one else can use your card. ATM and POS machines will not work unless you enter your PIN. It is important to remember your PIN. DO NOT SHARE YOUR PIN WITH ANYONE.
Quest® is the sign you will find on store doors, check-out lanes, ATM and POS machines that lets you know your EBT card can be used at that store or machine.
A transaction is:
Getting cash at an ATM or POS machine
Buying food with food assistance benefits
- Purchasing items with cash benefits (alcoholic beverages cannot be purchased with cash benefits).
- Transaction Fee
A transaction fee may be charged for cash withdrawals. A transaction fee is not allowed for purchases made with food assistance benefits.
Florida provides you with 2 free “cash only” withdrawals per month. After the first 2, there is an 85¢ transaction fee for each additional “cash only” withdrawal.
You will not be charged when you get cash back at the same time you buy something.
Some stores and banks may require you to pay a surcharge each time you use their ATM or POS machine to withdraw cash. If you do not wish to pay the surcharge, you can choose another location that does not surcharge.