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The Electronic Benefits Transfer Card

PIN Instructions

A PIN (personal identification number) is a secret numeric password shared between a user and the EBT system.

To select your PIN code call the EBT Customer Service at 1-888-356-3281. You have to have a PIN before you can use your card.

It is important to keep your PIN number secret, don’t write your PIN on your card, or on anything you keep with your card and/or share your PIN with anyone else.  

If someone takes your card and knows your PIN, they can use ALL your benefits. These benefits cannot be replaced.

  • You have 3 attempts to enter your PIN correctly. After the third try, you will not be able to use your card until the next day.
  • If you cannot remember your PIN, or if someone knows your PIN, call EBT Customer Service immediately and select a new PIN.
  • If you need to update your DOB or SSN, you can do so by logging on to the ESS self service portal.