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Electronic Benefits Transfer (EBT)

About Your Pin

A PIN (personal identification number) is a secret numeric password shared between a user and the EBT system.

  • You must call EBT Customer Service at 1-888-356-3281 to select your PIN before you can use your card.
  • NEVER write your PIN on your card, or on anything you keep with your card.
  • Keep your PIN secret. Never give your PIN to your caseworker, family members, store cashiers or anyone else.
  • If someone takes your card and knows your PIN, they can use ALL your benefits. These benefits cannot be replaced.
  • You have 3 attempts to enter your PIN correctly. After the third try, you will not be able to use your card until the next day.
  • If you cannot remember your PIN, or if someone knows your PIN, call EBT Customer Service immediately and select a new PIN.
  • If unable to select PIN because DOB or SSN is wrong, contact ACCESS.