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Customer Call Center
Agents available
7am to 6pm Mon-Fri
850-300-4323
Florida Relay 711 or
TTY 1-800-955-8771
FAX: 1-866-886-4342
Mailing Address
ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
- USDA HHS Nondiscrimination Statement
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- General Program Information
- Food Assistance
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- Electronic Benefits Transfer (EBT)
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- And Justice For All
Welcome to Electronic Benefits Transfer (EBT)
Replace Lost EBT Card
If your EBT card is lost, stolen, damaged, expired, or not received in the mail, please log into your MyACCESS at www.myflorida.com/accessflorida where you will be able to update your address and request a replacement EBT card.
Order a Electronic Benefits Transfer (EBT) card through the Self-Service Portal (SSP).
Card Expiration & New Card Design
Your EBT card will no longer have an expiration date. If there is an expiration date on your card, the card will expire on the last day of the month/year that is shown. If there is no expiration date on the front of your EBT card, your EBT Card will only need replacement if lost, stolen, or damaged.
Florida started issuing non-expiring cards September 1, 2017.
Please Note
Florida EBT cards cannot be used to purchase alcoholic beverages. EBT cards cannot be used at ATM or Point of Sale (POS) machines in bars, liquor stores, adult entertainment establishments, pari-mutual gambling facilities, slot machine facilities, casinos or commercial bingo and gambling facilities.
