Customer Call Center
7am to 6pm Mon-Fri
8am to noon Sat
1pm to 5pm Sun
Florida Relay 711 or
ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
- USDA-HHS Non-Discrimination Statement
- ADA, Section 504, and LEP Coordinators
- Program Overview
- General Program Information
- Food Assistance
- Temporary Cash Assistance
- Medicaid for Pregnant Women
- Electronic Benefits Transfer (EBT)
- Benefit Repayment
- Disaster SNAP
- Out of State Inquiries
- Community Partner Network
- Community Partner Search
- ACCESS Publications, Forms, Reports, and More
Welcome to Electronic Benefits Transfer (EBT)
Replace Lost EBT Card
If your EBT card is lost, stolen, damaged, expired, or not received in the mail, please log into your MyACCESS at www.myflorida.com/accessflorida where you will be able to update your address and request a replacement EBT card.
Order a Electronic Benefits Transfer (EBT) card through the Self-Service Portal (SSP).
Card Expiration & New Card Design
Your EBT card will no longer have an expiration date. If there is an expiration date on your card, the card will expire on the last day of the month/year that is shown. If there is no expiration date on the front of your EBT card, your EBT Card will only need replacement if lost, stolen, or damaged.
Florida started issuing non-expiring cards September 1, 2017.
Florida EBT cards cannot be used to purchase alcoholic beverages. EBT cards cannot be used at ATM or Point of Sale (POS) machines in bars, liquor stores, adult entertainment establishments, pari-mutual gambling facilities, slot machine facilities, casinos or commercial bingo and gambling facilities.