Customer Call Center
7am to 6pm Mon-Fri
Florida Relay 711 or
ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
- USDA HHS Nondiscrimination Statement
- ADA, Section 504, and LEP Coordinators
- Program Overview
- General Program Information
- Food Assistance
- Temporary Cash Assistance
- Medicaid for Pregnant Women
- Electronic Benefits Transfer (EBT)
- Benefit Repayment
- Disaster SNAP
- Out of State Inquiries
- Community Partner Network
- Community Partner Search
- Additional Information
- And Justice For All
Supplemental Nutrition Assistance Program (SNAP) Frequently Asked Questions (FAQ)
Why were February 2019 benefits released early for most SNAP customers?
Due to the partial US government shutdown, February benefits were available January 20th for most SNAP customers. If you received February benefits on January 20th, you will not receive another deposit for February. Please budget and spend your benefits carefully.
When will March 2019 benefits be available to SNAP customers?
SNAP customers who are not renewing in February will receive half of their March benefits on March 1st and half on their regularly assigned day.
When will SNAP customers who are renewing benefits in February receive their benefits?
- If your renewal is approved by February 16th for the month of March, you will receive half of your benefits on March 1st and the other half on your regularly assigned day.
- If your renewal is approved on or after February 17th for the month of March, your case will be processed as usual and your full benefits for March will be available on your regularly assigned day.
- New approved applications will be processed as usual and March benefits will be available on the assigned day. The assigned day will be specified on the approval notice posted in your MyACCESS Account.
Will Medicaid and Temporary Cash Assistance be affected?
The Medicaid Program is not affected by the partial government shutdown, and Temporary Cash Assistance is extended at least through the month of June.
Where can I go if I need food right away?
If you are having difficulty meeting the food needs for your household, please reach out to community partners and food banks in your area for assistance. For more information about the location of Feeding Florida regional food banks, visit https://www.feedingflorida.org/taking-action/find-food-now/ and look for the nearest food distribution site. For additional resources, visit my211florida.org or dial 211 on your phone.