Current and potential customers should visit https://www.myflorida.com/accessflorida/:
- To apply for the Supplemental Nutrition Program (SNAP), Temporary Assistance for Needy Families (TANF), or Medicaid;
- Make changes or check the status of your benefits through the self-service portal;
- Receive case information and answers to benefit questions by talking to DCF’s virtual assistant; and
- Order an Electronic Benefit Transfer (EBT) card, get information about EBT transactions, or report an EBT card as lost or stolen.
DCF’s Statewide Customer Call Center is also available for customer questions, benefit interviews, and application assistance at 850-300-4323 (TTY 1-800-955-8771), Monday through Friday, 7 a.m. to 6 p.m.
If you are an individual with a disability and need help with the application process or other ESS services, please find your regional point of contact listed on the following website: https://www.myflfamilies.com/service-programs/individual-with-disability/auxiliary-aids-plan.shtml
Maximum Monthly Allotment
Governor Ron DeSantis directed DCF to coordinate with our federal partners to temporarily increase all Supplemental Nutritional Assistance Program (SNAP) recipients’ benefit amounts to the maximum monthly allotment based on household size for March 2020 through May 2021.
Maximum benefits for May will be issued on May 8, 2021, as a supplement to ongoing households who normally receive their benefits between May 1-7. Households who receive their benefits after May 7, will receive their supplement on their regularly staggered issuance schedule.
A recent federal change requires all households to receive at least $95 in addition to their regular monthly amount. Households who receive less than $95 will receive additional benefits to get them to the $95. Households already receiving the maximum amount of benefits for their household size will receive an additional $95. These benefits will be issued on May 28, 2021.
The maximum allotments can be viewed in the table below.
People in Household Maximum Benefit Amount
Maximum Benefit Amount
Effective 1/1/2021 includes 15% increase per the Consolidated Appropriations Act, 2021
For Each Additional Person
DCF stands ready to assist Florida’s benefit clients if needed through the recertification process, which can be done virtually and through the self-service portal.
Medicaid recipients will remain eligible for the duration of the public health emergency as declared by the U.S. Department of Health and Human Services.
Work Requirements Waiver
Under the leadership of Governor DeSantis, DCF applied good cause and suspended work requirements for the months of March 2020 through May 2021.
- In Florida, Able Bodied Adults without Dependents (ABAWDs) are individuals who received SNAP, or food assistance, and are subject to the work requirements. ABAWDs must meet monthly work requirements.
- Recipients of TANF, or cash assistance, must participate in work activities.
Medicaid Eligibility and Applications
Applicants have 120 days for the date of submission to provide all required documentation to complete their application. If the Medicaid application is approved, the individual’s Medicaid eligibility effective date will still be the first day of the month that the initial application was received.
Medicaid coverage for most individuals will not be reduced or eliminated during the COVID-19 public health emergency.
SNAP Online Purchasing
In coordination with federal, state, and local partners, the online purchasing pilot ensures Floridians can access nutritious food while also practicing social distancing and self-quarantining practices to reduce the spread of COVID-19.
SNAP recipients may purchase groceries online with the use of an EBT card. They are automatically eligible to participate in this program and do not need to apply. As of March 2021, participating retailers include Walmart, Amazon, ALDI, BJ’s Wholesale Club and Publix.
For more information on the online purchasing pilot, please refer to the Online Purchasing Pilot FAQs.
DCF is automatically issuing families Pandemic EBT benefits for the 2020-2021 school year. This benefit is for families with students who are participating in the National School Lunch Program and who are distance learning. Please visit our P-EBT website for more information here: myflfamilies.com/pebt