Skip to main content

DCF COVID-19 Information

Economic Self-Sufficiency

To continue to safeguard the public and employees from the spread of COVID-19, all of the Department of Children and Families’ (DCF) Economic Self Sufficiency (ESS) storefronts and lobbies remain closed until further notice. The quickest way to make changes or check the status of your benefits, while avoiding a wait time, is to use the Self-Service Portal, which is available 24 hours a day, seven days a week. Additionally, DCF’s virtual assistant stands ready to assist clients by providing case information and answering benefit questions. DCF’s Statewide Customer Call Center is also available for customer questions and application assistance at 850-300-4323 (TTY 1-800-955-8771), Monday through Friday, 7 a.m. to 6 p.m.

  • To apply for Supplemental Nutritional Assistance Program (SNAP), Temporary Assistance for Needy Families(TANF), or Medicaid, please visit:
  • To login to the Self-Service Portal, please visit:
  • Customers are required to complete an interview to receive benefits. To complete an interview telephonically, please call 850-300-4323 (TTY 1-800-955-8771).
  • Customers can order an EBT card, get information about EBT transactions, or report an EBT card as lost or stolen at by calling 1-888-356-3281.
  • If you have trouble understanding English or need help communicating with DCF, please call 850-300-4323 or 1-866-762-2237.

If you are an individual with a disability and need help with the application process or other ESS services, please find your regional point of contact listed on the following website:

Maximum Monthly Allotment
DCF worked with our federal partners to temporarily increase all Supplemental Nutritional Assistance Program (SNAP) recipients’ benefit amounts to the maximum monthly allotment based on household size for the months of March through November and December.

For December, households who normally receive their monthly allotment between the 1st and 4th, will receive the monthly maximum allotment on or around December 4th. All other clients can expect additional benefits to be included as a part of their regularly scheduled benefit allotment. Additionally, any new households approved for food assistance will receive additional benefits within two weeks of being approved for benefits. Please note, customers who are already receiving the maximum allotment will not receive an increase. A chart illustrating maximum benefit for household size is provided below for your reference effective October 1st.

  • People in Household Maximum Benefit Amount

















    For Each Additional Person


Please contact DCF’s Customer Call Center at 850-300-4323 or visit for more information.

DCF waived recertifications from April through August 2020, but they were reinstated in September 2020. All clients required to recertify in September and subsequent months will receive notification and a timeline to comply. DCF stands ready to assist Florida’s benefit clients if needed through the recertification process, which can be done virtually and through the self-service portal.

Medicaid recipients will remain eligible for the duration of the public health emergency as declared by the U.S. Department of Health and Human Services.

Work Requirements Waiver

  • Under the leadership of Governor DeSantis, the Department of Children and Families applied good cause and suspended work requirements for the months of March, April, May, June, August, September, October, November and December, allowing Floridians to focus on caring for themselves and their loved ones during the COVID-19 public health emergency.
  • In Florida, Able Bodied Adults without Dependents (ABAWDs) are individuals who received SNAP, or food assistance, and are subject to the work requirements. ABAWDs must meet monthly work requirements.
  • Recipients of TANF, or cash assistance, must participate in work activities.

Maintain Medicaid Eligibility
Medicaid coverage will not be reduced or eliminated during the COVID-19 Public Health Emergency.

Extend Time to Complete Medicaid Application
During this public health emergency, individuals applying for Medicaid may be unable to submit all the documentation required to process their application. Beginning with applications received in February 2020, the timeframe for individuals to submit any necessary paperwork to 120 days from the date the application was received is extended. If the Medicaid application is approved, the individual’s Medicaid eligibility effective date will still be the first day of the month that the initial application was received.

Online Purchasing Pilot
In coordination with federal, state, and local partners, the online purchasing pilot ensures Floridians can access nutritious food while also practicing social distancing and self-quarantining practices to reduce the spread of COVID-19.

SNAP recipients may purchase groceries online with the use of an EBT card. They are automatically eligible to participate in this program and do not need to apply.

Currently, Both Walmart and Amazon offer online purchasing statewide. Walmart already accepts SNAP benefits at all brick and mortar locations in the United States. Customers are able to use their EBT cards and opt for curbside pick-up. Utilization of food assistance benefits remains limited to the purchasing of eligible grocery items and cannot be used to pay for delivery services. Additionally, DCF will continue to coordinate with the USDA and the Florida Retail Federation to expand the network of retailers participating in the pilot program.

For more information on the online purchasing pilot, please refer to the Online Purchasing Pilot FAQs.

Pandemic-EBT or P-EBT
Pandemic Electronic Benefits Transfer (P-EBT) is a supplemental benefit for households with children who have temporarily lost access to free or reduced-price school meals due to pandemic-related school closures.

As of September 1, 2020, Florida has issued P-EBT benefits to more than 2.2 million children in the amount of $687,738,431.

For more information on the P-EBT program, please refer to the P-EBT FAQs.

Return to index