Frequently Asked Questions

WHO IS PUBLIC CONSULTING GROUP (PCG)?

The Florida Department of Children & Families is required by law to outsource its recovery services relating to public assistance overpayments.  The Public Consulting Group (PCG) is the current vendor for collections services for the Office of Public Benefits Integrity.

WHAT IS THE TREASURY OFFSET PROGRAM (TOP)?

TOP is a federally mandated collection program that allows for the interception of federal payments (called offset), such as income tax refunds and social security payments, in order to repay established food assistance overpayment claims. This is a joint program with the states, Department of the Treasury, Food and Nutrition Service (FNS), Internal Revenue Service (IRS) and other federal government agencies.

WHY DID THE STATE TAKE MY INCOME TAX REFUND OR OTHER FEDERAL PAYMENT(S) TO REPAY MY OVERPAYMENT?

If the department has not received a written repayment agreement and a payment on a food assistance overpayment within 30 days from when the overpayment was created, the claim is considered delinquent. If a valid written repayment agreement has not been submitted after 120 days, or if payments are not made as agreed, the overpayment is submitted to the federal Treasury Offset Program (TOP) for recovery, which includes interception of federal payments, such as income tax refunds and social security payments. If you have questions regarding a TOP intercept, please contact our TOP hotline at 1-800-226-8007.

IF I AM RECEIVING ASSISTANCE, CAN THE PAYMENT BE TAKEN FROM MY BENEFITS?

Yes, if you have an overpayment in food or cash assistance and you are currently receiving assistance, your benefits will automatically be reduced to begin repayment of the claim.  If you are no longer receiving assistance, you must contact the PCG (1-800-909-9904) within 30 days to set up a repayment agreement and begin making regular payments to repay your debt.

HOW MUCH WILL BE TAKEN FROM MY BENEFIT?

The amount of benefit reduction depends on the type of assistance and the type of overpayment that occurred.  For a food assistance overpayment due to client or agency error, benefits will be reduced by 10%.  For overpayments due to fraud, benefits are reduced by 20%. Any overpayment in cash benefits is a 5 % benefit reduction. There is no benefit reduction on Medicaid overpayments.

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT MY CURRENT BENEFITS?

If you are currently receiving public assistance and have questions regarding those benefits, please contact our Customer Call Center at 1-866-762-2237.

WHAT SHOULD I DO IF I HAVE A QUESTION ABOUT MY OVERPAYMENT?

If you have a question about your claim, please contact your local Public Benefits Integrity office located on your Overpayment notice.

WHO DO I CONTACT IF I HAVE QUESTION ABOUT MAKING A PAYMENT?

If you have a question about making a payment or how to arrange an installment repayment agreement, please call 1-800-909-9904 or contact us by email at dcfoverpayments@pcgus.com.

HAVE ANOTHER QUESTION?

Please call 1-800-909-9904 to speak to a customer service associate.  Associates are available from 8AM to 5PM EST, Monday through Friday. 

 You may also contact us by email at dcfoverpayments@pcgus.com

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