Frequently Asked Questions

HOW ARE OVER-PAYMENTS DETERMINED?

The public assistance (PA) worker discovers a situation in the recipient’s case that appears to be incorrect. This discrepancy might be the result of an error made by the PA worker or the recipient, or a misunderstanding. Once the correct information is known to the agency, the PA worker will correct the recipient’s budget and if incorrect benefits were received, a request for overpayment review will be made to Benefit Recovery.

WHO IS RESPONSIBLE FOR REPAYING OVER-PAYMENT CLAIMS?

Adults (18 years of age and older) who lived in the household during the overpayment can be accountable to make repayment. A liable individual is a person who is or was eligible to receive the benefit(s), whether or not they were the person who applied for assistance on behalf of other household members. A responsible individual is a person who is or was a required household member but was unreported or not included in the calculation of the benefit(s); responsible individuals include caretaker relatives, protective payees, or relative caregivers

HOW AND WHEN ARE RECIPIENTS NOTIFIED OF AN OVERPAYMENT?

When the overpayment amount has been determined, a demand letter (overpayment notice) is sent asking for payment of all claims other than pending fraud. Notices for pending fraud claims are sent after the time the hearing or court decision is complete.

CAN I MAKE A PAYMENT ONLINE?

Yes.  Use this link to access the E-Payment System.  You will need your Client Identification number, which is found at the top of your Florida Department of Children & Families billing statement. You also will need your date of birth for additional verification. To set up recurring monthly online payments, you also will need to review and agree to the terms and conditions and have a valid email address to enroll.

CAN I CANCEL ENROLLMENT OF ONLINE PAYMENTS?

Yes. You may cancel online enrollment at any time.

CAN I EDIT OR CANCEL PAYMENTS ONLINE?

Yes.

CAN I USE AND STORE MULTIPLE BANK ACCOUNTS TO USE FOR PAYMENT?

Yes. You may store up to three bank accounts, three debit cards, and three credit cards.

WHEN WILL MY PAYMENT BE CREDITED TO MY OVERPAYMENT ACCOUNT?

It may take up to two (2) business days for your payment to be credited to your overpayment account. Please ensure you make your payment at least five but no less than to two business days before the last business day of the month to ensure that your payment is not considered late. Payments made after 5PM EST or on weekends and federal holidays will not begin processing until the next business day.

WHAT TYPES OF CREDIT AND DEBIT CARDS ARE ACCEPTED FOR PAYMENT?

We accept VISA, MasterCard, and Discover.

DO I NEED TO PAY MY ENTIRE BALANCE IN FULL OR CAN I PAY IN INSTALLMENTS?

If you are unable to pay your debt in full, please call 1-800-909-9904 to speak with a repayment specialist and discuss repayment terms that meet your needs.  

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