Frequently Asked Questions
The public assistance (PA) worker discovers a situation in the recipient’s case that appears to be incorrect. This discrepancy might be the result of an error made by the PA worker or the recipient, or a misunderstanding. Once the correct information is known to the agency, the PA worker will correct the recipient’s budget and if incorrect benefits were received, a request for overpayment review will be made to Benefit Recovery.
Adults (18 years of age and older) who lived in the household during the overpayment can be accountable to make repayment. A liable individual is a person who is or was eligible to receive the benefit(s), whether or not they were the person who applied for assistance on behalf of other household members. A responsible individual is a person who is or was a required household member but was unreported or not included in the calculation of the benefit(s); responsible individuals include caretaker relatives, protective payees, or relative caregivers
When the overpayment amount has been determined, a demand letter (overpayment notice) is sent asking for payment of all claims other than pending fraud. Notices for pending fraud claims are sent after the time the hearing or court decision is complete.
The Department has a minimum monthly repayment amount of $45 if the claim will be paid in full within 3 years from the date of the initial Demand Notice. If the claim will not be paid in full within the required timeframe, the balance of the claim will be divided by 36 months to determine the required monthly repayment amount. Please call 1-800-909-9904 to speak with a repayment specialist and discuss repayment terms.
Yes. Use this link to access the E-Payment System. You will need your Client Identification number, which is found at the top of your Florida Department of Children & Families billing statement. You also will need your date of birth for additional verification. To set up recurring monthly online payments, you also will need to review and agree to the terms and conditions and have a valid email address to enroll.
Yes. You may cancel online enrollment at any time.
Yes. You may store up to three bank accounts, three debit cards, and three credit cards.
It may take up to two (2) business days for your payment to be credited to your overpayment account. Please ensure you make your payment at least five but no less than to two business days before the last business day of the month to ensure that your payment is not considered late. Payments made after 5PM EST or on weekends and federal holidays will not begin processing until the next business day.
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