HOW ARE OVERPAYMENTS DETERMINED?

The public assistance (PA) worker discovers a situation in the recipient’s case that appears to be incorrect. This discrepancy might be the result of an error made by the PA worker or the recipient, or a misunderstanding. Once the correct information is known to the agency, the PA worker will correct the recipient’s budget and if incorrect benefits were received, a request for overpayment review will be made to Benefit Recovery.

Question: 
HOW ARE OVER-PAYMENTS DETERMINED?